Privacy policy

Privacy Policy
This policy applies to all visitors and customers of Pawgrows website, complying with GDPR (EU) and US consumer privacy rules.

1. Personal Data We Collect
We collect information you voluntarily submit when placing orders or contacting support, including: full name, shipping address, email, contact number, order records.
Our website also uses cookies to record browsing behavior for website optimization and marketing display.

2. How We Use Your Information
- Complete order processing, logistics arrangement and after-sales service
- Send transaction emails: order confirmation, shipping tracking, refund notice
- Send discount & new product promotions only if you explicitly subscribe to our newsletter
- Prevent fraud payment and improve website shopping experience

3. Third-Party Data Sharing
We will only share necessary shipping information with our global logistics and dropshipping suppliers to deliver your orders.
We never sell, rent or resell your personal private data to irrelevant third parties for commercial marketing. Payment information is processed securely by authorized payment providers and never stored by our store.

4. Your Legal Rights
- Unsubscribe marketing emails at any time with one click inside each promotional mail
- Request us to view, modify or permanently delete all your personal data by sending an email to our support address
- Disable cookie tracking through your browser settings if you refuse behavioral data collection

5. Data Storage Period
We reserve order records for 3–7 years to comply with tax and legal requirements. After the legal retention period, irrelevant personal data will be safely cleared.

6. Policy Update
We reserve the right to adjust this privacy policy. Updated terms will be published on this page without separate email notification. Continued browsing our website means you agree to the latest privacy rules.