Refund policy

Valid for all orders placed in our store, valid within 30 days upon delivery.

1. Eligible Return Conditions
- Items must be unused, unwashed, unopened and kept in original factory packaging.
- All hygiene-related pet products (grooming gloves, cleaning wipes, oral care tools) cannot be returned once opened for pet health safety.
- Damages caused by improper use, scratches or stains from pets are not covered for return or refund.

2. Return Operation Steps
Please contact our customer support email first before sending any items back. We will provide clear return address and operation guidelines. Unauthorized returned packages will not be processed.

3. Refund Arrangement
After we receive and inspect your returned goods, full or partial refund will be issued within 3–7 business days to your original payment account.
Original shipping fees and return shipping fees are non-refundable.

4. Exceptions
We do not accept returns for clearance items, customized goods or hygiene products that have been opened.